Lovedownjacket Return Policy
At Lovedownjacket, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a 30-day no-questions-asked return policy, starting from the day after your purchase. To qualify for a return, you must provide a valid purchase receipt and ensure the product is returned in its original condition, with all accessories, labels, and trademarks intact, maintaining its functionality and appearance.
Return Process
- Submit a Return Request: Contact our support team to request an RMA (Return Merchandise Authorization).
- Ship the Product: After receiving approval, return the product with the RMA number clearly mentioned.
- Product Inspection: Once we receive the product, our team will inspect its condition.
- Resolution: Based on the evaluation, we will repair the item, provide a replacement, or issue a refund.
To expedite the return process, please include your name and/or order number on or inside the package.
Important Notes
- Use Trackable Shipping: We strongly recommend using a trackable shipping service and purchasing shipping insurance. Lovedownjacket cannot process refunds or exchanges for returns we do not receive.
- Once your return is received and inspected, we will send you an email to confirm receipt. If approved, we will process your refund to your original payment method automatically.
- For exchanges, your new item will be shipped within a few days, and the shipping cost is on us.
Return Shipping Responsibility
- Defective or Damaged Items: If the product arrives damaged or does not match the description, and you notify us within 7 days of delivery, Lovedownjacket will cover the return shipping cost.
- Preference-Based Returns: For returns not related to product defects (e.g., size or color preferences), the buyer is responsible for the return shipping cost.
Why Shop With Lovedownjacket?
At Lovedownjacket, we take pride in delivering high-quality down jackets for B2B buyers, ensuring superior craftsmanship, durability, and style. Our customer-friendly policies and commitment to excellent service make us a trusted partner for your business needs.